Unable to Login to Uphold?
Don’t worry—here’s a clear, step-by-step guide to help you fix login problems, recover your account, and get back on track securely.
Step 1: Check Credentials
Ensure you’re typing the correct email and password. Avoid copy-paste errors.
Step 2: Verify 2FA
Open your authenticator app and confirm the code is valid. Re-sync app time if needed.
Step 3: Clear Browser/App Cache
Outdated cache may block login. Clear it and try again.
Step 4: Try a Different Network
Switch Wi-Fi or disable VPN to rule out network restrictions.
Step 5: Reset Password
Use the password reset option if login still fails.
Common Causes
Wrong credentials, expired 2FA codes, outdated app versions, VPN blocks, or account lockouts can all stop you from logging in.
How to Fix
Update the app, reset your password, re-sync 2FA, and contact Uphold support if issues persist.
FAQ
Why can’t I reset my password?
Check your inbox for the reset email. If you don’t receive it, check spam or ensure you used the correct registered email.
Is 2FA mandatory?
Yes, Uphold requires 2FA for enhanced security. Ensure your authenticator app is set correctly.
Why is my account locked?
Multiple failed login attempts may lock your account temporarily. Wait a few minutes or contact support.
Still Unable to Login?
If the steps above don’t solve your issue, reach out to Uphold Support. Provide as much detail as possible, including error messages and device info.
Contact Support